Returns Policy - your Guarantee
PLEASE ENSURE YOU READ OUR SIZE APPROXIMATIONS UNDER EACH PRODUCT DESCRIPTION TO ENSURE CORRECT FIT AND AVOID DISAPPOINTMENT!
However, you may return any unused items inside their original packaging within 28 days of delivery for a full refund - no questions asked! We will also pay the return postage (standard postage charges only) if the return is a result of our error (e.g. you received an incorrect or defective item). For more product info, see our Quality Promise on the "About Us" page.
You should expect a refund within two to three weeks of returning your package, however, in many cases you may receive a refund more quickly. This time period includes the required time for us to receive your return item (3 to 10 working days, depending on your location), the time it takes us to process your return once we receive it (2 to 3 working days), and the time it takes your bank to process our refund request (3 to 5 working days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that you must obtain, and notify us of, trackable proof of you return parcel, such as an International Tracking number (example: AB123456789GB), in order for us to be able to accept and process your refund.
NEW - You can either pay via PayPal (no account required) or use your Credit / Debit Card*.
Both methods of payment offer secure internet connections ('https:// encryption') and accept all major Credit / Debit Cards. We will update you with any changes, or when we introduce additional methods of payments.
Please be aware that our charges will appear on your statement(s) as "ALMO BRAZIL".
* Service provided by Stripe (no account required)
International Shipping (outside UK & EEA) – Optional Express Delivery
We can ship to most countries in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an international order, or if you would like optional Express Delivery, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider (courier) you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the international shipping rates for many items we sell are weight-based. The weight of any such item can be provided upon request. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Conversion rates for those international currencies supported by this site are provided by a third party and are normally updated daily. However, we cannot guarantee that those are correct. Please notify us if you feel that a rate has been calculated wrongly by providing us with the relevant evidence.
External Links - Intellectual Property
This website may contain links to external website(s) maintained and operated by third parties. These links are provided solely for the convenience of our visitors, and the existence of such links does not imply any endorsement of, or affiliation with such website(s). We are not responsible for any information on any such third party’s website.
All pictures and logos on this site - unless otherwise indicated - are property of Almojewellery, and may not be copied, duplicated, altered or otherwise distributed without seeking our permission first. Any pictures or logos from Third Parties have been acquired with the owners' explicit permission. Any infringement(s) of this rule may lead to legal proceedings being taken.
This Site and these Terms & Conditions are governed under English Law and any disputes arising from thereof shall be brought before an English Court, if so necessary.
We reserve the right to review these Terms & Conditions from time to time. For Wholesale Terms & Conditions please contacts us. Please also see our FAQ's.